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Todos los productos comercializados por Clim y Confort gozan de la garantía legal de conformidad de 2 años, conforme a la normativa europea y española de protección al consumidor (RDL 1/2007 y Directiva 2019/771/UE).
✓ Lo que cubre nuestra garantía
Defectos de fabricación y de materiales
Averías que afecten al correcto funcionamiento
Falta de conformidad con las especificaciones técnicas
Daños derivados del transporte inicial vía Geodis
✕ Lo que no cubre la garantía
Uso indebido, manipulación o instalación incorrecta
Desgaste normal por el uso (filtros, piezas consumibles)
Daños causados por fuerza mayor o transporte posterior
Reparaciones realizadas por servicios no autorizados
02 Proceso de Gestión de Garantía
1
Contáctanos
Envía un correo a contacto@climayconfort.shop con tu número de pedido, descripción del problema y fotos o vídeos si es posible.
2
Evaluación técnica
Analizamos tu caso en un plazo máximo de 48h laborables y coordinamos la recogida o reparación a cargo nuestro.
3
Resolución rápida
Reparación, sustitución o reembolso según corresponda. Entrega del reemplazo en 3 a 4 días laborables vía Geodis.
03 Plazos de Entrega y Gastos de Envío
Todos los pedidos en España Peninsular tienen envío Gratuito (sin mínimo de compra). Los plazos garantizados son:
24h
Preparación
Procesamiento en almacén garantizado
2 a 3 días laborables
Tránsito
Transporte vía Geodis
3 a 4 días laborables
Entrega total
España Peninsular
0 €
Coste envío
Sin mínimo de compra
Los gastos de envío derivados de la gestión de la garantía (recogida y reenvío) son íntegramente asumidos por Clim y Confort cuando el defecto o falta de conformidad esté cubierto por la garantía legal.
04 Devoluciones y Reembolsos
Con independencia de la garantía, dispones de 14 días naturales a contar desde la recepción para ejercer tu derecho de desistimiento, sin necesidad de justificación (Directiva 2011/83/UE).
Gastos de devolución según motivo
Desistimiento voluntarioGastos a cargo del cliente
Si cambias de opinión sin causa imputable al vendedor, los costes de retorno corren a tu cargo.
Defecto o error del vendedorRecogida gratuito, a cargo del vendedor
Producto defectuoso, dañado o distinto al pedido: recogida y reenvío cubiertos por Clim y Confort.
Plazo de procesamiento del reembolso
Una vez recibido y verificado el producto devuelto en nuestro almacén, procesamos el reembolso en un plazo máximo de 14 días naturales desde la recepción del artículo o desde la prueba de envío, lo que ocurra primero. El abono se realiza por el mismo método de pago original, sin coste adicional. Plazo conforme a las exigencias de Google Merchant Center y la Directiva 2011/83/UE.
What is Lorem Ipsum?Lorem Ipsum is simply dummy text of the printing and typesetting industry. Lorem Ipsum has been the industry's standard dummy text ever since the 1500s, when an unknown printer took a galley of type and scrambled it to make a type specimen book. It has survived not only five centuries, but also the leap into electronic typesetting, remaining essentially unchanged. It was popularised in the 1960s with the release of Letraset sheets containing Lorem Ipsum passages, and more recently with desktop publishing software like Aldus PageMaker including versions of Lorem Ipsum.Why do we use it?It is a long established fact that a reader will be distracted by the readable content of a page when looking at its layout. The point of using Lorem Ipsum is that it has a more-or-less normal distribution of letters, as opposed to using 'Content here, content here', making it look like readable English. Many desktop publishing packages and web page editors now use Lorem Ipsum as their default model text, and a search for 'lorem ipsum' will uncover many web sites still in their infancy. Various versions have evolved over the years, sometimes by accident, sometimes on purpose (injected humour and the like).
Alerta de disponibilidad
Te enviaremos una notificación tan pronto como este producto esté disponible nuevamente.
Términos y Condiciones
What is Lorem Ipsum?Lorem Ipsum is simply dummy text of the printing and typesetting industry. Lorem Ipsum has been the industry's standard dummy text ever since the 1500s, when an unknown printer took a galley of type and scrambled it to make a type specimen book. It has survived not only five centuries, but also the leap into electronic typesetting, remaining essentially unchanged. It was popularised in the 1960s with the release of Letraset sheets containing Lorem Ipsum passages, and more recently with desktop publishing software like Aldus PageMaker including versions of Lorem Ipsum.Why do we use it?It is a long established fact that a reader will be distracted by the readable content of a page when looking at its layout. The point of using Lorem Ipsum is that it has a more-or-less normal distribution of letters, as opposed to using 'Content here, content here', making it look like readable English. Many desktop publishing packages and web page editors now use Lorem Ipsum as their default model text, and a search for 'lorem ipsum' will uncover many web sites still in their infancy. Various versions have evolved over the years, sometimes by accident, sometimes on purpose (injected humour and the like).
